Refund Policy

Last Updated: December 2024

90-Day Money-Back Guarantee

We are confident in the quality of ProstaDefend. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of your purchase date.

Our Guarantee

At ProstaDefend, your satisfaction is our top priority. We stand behind the quality of our product and offer a 90-day, no-questions-asked money-back guarantee. If for any reason you are not satisfied with your purchase, simply contact our customer service team within 90 days of your order date to request a refund.

How to Request a Refund

To initiate a refund, please follow these steps:

  • Contact our customer service team via the contact information provided on our website
  • Provide your order number and the email address used for the purchase
  • Briefly explain your reason for requesting a refund (optional)
  • Our team will process your request and provide return instructions if applicable

Refund Conditions

The following conditions apply to our refund policy:

  • Refund requests must be made within 90 days of the original purchase date
  • Refunds will be issued to the original payment method used for the purchase
  • Shipping and handling charges are non-refundable
  • For opened products, you may be required to return the remaining product
  • Refunds are limited to one per customer

Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your financial institution.

Return Shipping

If you are required to return the product, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please request a refund for your original purchase and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or full refund, including any shipping costs associated with the defective product.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team. We are here to help ensure your complete satisfaction.

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